Technophilia Technology Podcast

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tech32

Episode 32: Hacking, Step 1 – Call Customer Support

| 22 Comments

Imagine watching all of your data slowly being deleted in front of your eyes, and you being powerless to do anything about it. That’s what happened to technology journalist Mat Honan, all because hackers wanted to take over his incredibly short Twitter username: @mat.

This week we’ll discuss what security lessons we can all learn from this, along with the other technology headlines we found interesting.

James will show you GetWorkDoneMusic.com, a great site with an unlimited supply of free work-friendly music, and let you know about MyPiracy.net, a site that points out how easy it is for companies to track what you’re downloading.

And, as always, the headlines.

21 comments
koshyg15
koshyg15

How much money do you spend for your personal internet needs ie how money you pay your ISP, your VPN provider, Seedbox provider, Data Plans on your phone etc. And what are the specifics of your Plans.

DomTC
DomTC

I use a password manager for all my passwords, although most of the time now I remember them after repeated typing them in.  I think, provided you use a good password for your manager account and then you should ok.

 

"Sexual harassment is part of the culture"  WTF?!  I have stopped playing games such as COD (online at least) because of the online, so called 'community'.  Also, I had the same avatar as I do for this comment with the name 'Dom' in it.  I got millions (by which I mean 20+) messages with people calling me 'Dominique' thinking I am a girl and obviously wanted to suck cock!  And as far as I am aware, neither of these are true!

 

Thanks for a cool episode as usual!

 

Also, if you fancy answering a question next week: What is the one piece of tech you regret buying the most (if anything)?

Yash Desai
Yash Desai

The Siri voice at the beginning was awesome

Yash Desai
Yash Desai

The Siri voice at the beginning was awesome

Dave Parrack
Dave Parrack

It definitely does. Just send James a case of whisky and everything will be fine.

Justin Pot
Justin Pot

Yeah, I don't listen to any of that. Pretty much just NPR and other public radio podcasts. But I think the current blend works well.

Dave Parrack
Dave Parrack

Kevin Smith, like him or loathe him, has built an entire network on people just chatting inanely. If the chatter is entertaining then I don't believe it's a waste of anyone's time. Why not do two distinct shows back-to-back - one scripted, serious, and on-topic, the other complete randomness based loosely on technology - and see which gets the best response?

Justin Pot
Justin Pot

I pretty much only listen to scripted radio shows, because chatter feels like a waste of my time. For this show I think having both works, though.

koshyg15
koshyg15

uTorrent makes Ads optional.

Dave Parrack
Dave Parrack

I noticed the lack of music and effects and didn't like it lol. It was cheesy but it was clearly intentionally so and funny. Going straight into Justin and his scripted intro was a little jarring. I'm not saying get wasted and talk nonsense but just let the conversation flow. If that means it stays on topic for the most part then so be it, but if it degenerates into a meaningless argument then just go with that too. The podcasts I enjoy tend to be people just chatting. If you follow a script too tightly it's more like a radio show. If that's what you're aiming for then that's great, I am but one listener :)

Scutterman
Scutterman

If I don't use an account at least once a week I'll forget the password. I have a different password for every site I use and I refuse to destroy that security by using a password manager, since what's the point of having so many different passwords if a hacker only needs the password manager one to access all of the accounts. Luckily I have a fallback before I need to use the password reset. I imagine I already used the password reset, think of a new password, and try that. Usually that password works, and I don't need to reset.

 

My mobile phone company has an interesting way to deal with security questions. They ask for the security question's answer, without asking what the question is. They seem to assume that, in addition to my username and password, I remember the security question every site sets up for me.

 

A lot of elitist video gamers are not nerds. Since gaming is becoming more mainstream now, a lot of "regular" people are using as yet another way to compete.

Many gamers are assholes, to women and to everyone else. But then, it's not restricted to gaming. Look at any youtube thread, or any public, semi-anonymous, forum of communication. Game chat gives the same anonymity as an alias does.

 

On the subject of optimism vs. realism, most people who know me call me a pessimist. I always claim that I'm right enough of the time to make me a realist. The way I see it, when I do something that I know has a high chance of failing, knowing the likelihood of  failure doesn't stop me doing it, it just gives me the chance to see what areas need more effort. And if I do fail, it won't necessarily stop me trying again.

 

I always use Get Human ( http://gethuman.com/ ) to find out what sequence I need in order to bypass the automatic telephone systems and talk to someone who can actually help me.

 

I think you'd find that if you created a completely gender neutral robot, people would mentally assign them genders based on various factors, including their own gender, their mood and biases, and the job that the robot is doing when the person first comes into contact with it.

 

I agree about the banter, totally keep it in.

 

When I need to focus on work, I just listen to the Last.fm techno radio. The pacing and (mainly) lack of words is perfect for the way I work.

 

I went to http://mypiracy.net/ and it didn't have any information on me. That's not surprising, since I don't use torrents, but it looks like it was trying to track my ISP's ip address anyway.

 

If all the tech was gone I would probably choose some of the high-end army camouflage stuff that also hides your heat signature.

James Bruce
James Bruce moderator

 @Scutterman Security questions infuriate me. I always have to ask for a hint, and then they can't give me one so I just reel off a spiel of all the security answers I might ever used until ... bingo, that's the one sir! I don't agree with your views on password managers though; it basically gives you a single, secure password for everything (assuming they can't be decrypted, cracked, whatever). Obviously, you need to pick a damn good long secure password to begin with though!

 

AWESOME tip about gethuman: I had no idea there was a direct line to virgin media customer support. Never have to sit through crap again. We better mention this one on next week show, I think. The listed average wait time of 302 minutes is a little worrying though!

 

Interesting point about genderless robots; but what should designers do then? Just accept that female robots will be used for housework? 

Latest blog post: Cafe International

Scutterman
Scutterman

 @James Bruce In regards to password managers, why not just create a single damn good long secure password and use it for every site? It's essentially the same.

 

I think that before we decide what needs to be done about robot genders, we need to decide how we, as a society, should be viewing gender. If we're viewing it wrong, we should decide whether or not to challenge and change the accepted views.

Besides this, gender isn't just binary. There's plenty of people, especially online, who don't affiliate with male or female. If we start creating male and female robots, it should either be specifically psychological and playing into the traits that the study found, or it should be because the robots are sentient and have chosen a gender for themselves.

Scutterman
Scutterman

 @James Bruce Okay, good point about the sites being hacked. But I still don't like the idea of a password manager. I have a unique, fairly strong, password for every site, and I have a good way to remember them. If one site gets hacked, or one password gets guessed, then the others are most probably still safe.

 

In Terry Pratchett's Discworld books, the dwarfs have gender but it isn't obvious way. With traditional dwarfs, the only people who know the gender of a dwarf are the dwarf, their mother, and (if they're married) their partner. I think we need something similar (but less extreme) where people are only interested in gender from a relationship point of view. All other times gender shouldn't matter.

James Bruce
James Bruce moderator

 @Scutterman Nope. Sites can hacked, basically. If you use the same password, you'd have to change it everywhere. By generating a secure pass unique to each site, storing it in one place *locally*, you mitigate risks. At least then you *know* that one password is secure, even if your PC is stolen or hacked into or whatever. 

 

Good point about gender, the whole concept is somewhat outdated. Isn't it in thailand where some schools have actually created a third cross-gender bathroom for those kids who don't feel confortable in either?

 

A robot that can choose it's own gender sounds truly incredible. But without defining the gender rigidly, it wouldnt be able to do. 

 

I think we should probably just ignore gender and carry around a list of sexual preferences, fetishes, dos and don'ts!

Latest blog post: Cafe International

James Bruce
James Bruce

Awesome feedback Dave Parrack , I guess that tells me. I'll get wasted before each episode, and make a point of digressing things. Also: I got my ass slapped for cheesy music, so this episode was done without any intro, outro, Siri, or effects. Is that better?

Dave Parrack
Dave Parrack

That was a great episode, guys, and I'm glad you kept the banter in. It's obviously up to you to create the kind of podcast you want to, but as a listener I have to say I love it when you go off on a tangent. You obviously need a spine of a show in place beforehand, but don't be afraid to go completely off topic once in a while. They're the moments that get me downloading a new episode as soon as it drops.

JBarrera_30
JBarrera_30

I think this has been the funniest episode so far.... I really love the podcast and seriously its so useful an entertaining. I'm so glad the Mypiracy.net had nothing on me, just like James said, VPN is working just fine. And as for the question of what technology gadget would I keep, I would say a Macbook Pro, with wikepedias database, all the ebooks there is and full of videos and anime, oh and a bootcamp partition to play Skyrim, Grand Theft Auto, and Sniper Elite V2.

James Bruce
James Bruce moderator

 @JBarrera_30 An intelligent choice, indeed. @Justin Pot Are you not in the slightest bit embarrassed that you chose a GUN? I dont think a gun even counts as technology anyway, not unless it has a computer aided targeting system. Pfft.

Latest blog post: Cafe International